Privacy notice (Clients)

Quantum is committed to protecting the privacy and security of your personal information.


This privacy notice describes how we collect and use personal information about you during and after the time we provide our services to you, in accordance with the General Data Protection Regulation (GDPR).


Quantum is a “data controller”. This means that we are responsible for deciding how we hold and use personal information about you. We are required under data protection legislation to notify you of the information contained in this privacy notice.


This notice applies to all clients and does not form part of any other agreement with Quantum. We may update this notice at any time.


It is important that you read this notice, together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal information about you, so that you are aware of how and why we are using such information.



 We will comply with data protection law. This says that the personal information we hold about you must be:


1. Used lawfully, fairly and in a transparent way.

2. Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.

3. Relevant to the purposes we have told you about and limited only to those purposes.

4. Accurate and kept up to date.

5. Kept only if necessary for the purposes we have told you about.

6. Kept securely.


To fulfil our contractual obligations to you and negotiate or pursue any potential claims we require Personal data, or personal information, means any information about you from which you be identified. We also require obtaining “special categories” or more sensitive personal data which require a higher level of protection.


We may collect, store, and use the following categories of personal information about you as required: Personal contact details such as name, title, addresses, telephone numbers, and personal email addresses, date of birth, gender, marital status, next of kin, national insurance number, bank account details, tax, salary, pension and benefits information, start date, driving license, employment records, compensation history, performance information, photographs, information in relation to your health including medical reports, police reports, information regarding any criminal convictions or offences.



 We collect personal information primarily from you and we may sometimes collect additional information from third parties including Gp Hospital HMRC Police We may also collect additional personal information during providing services to you.



We will only use your personal information for the purposes of negotiation or pursuing a claim and to perform the contract we have entered with you, where we need to comply with a legal obligation and where we need to protect your interests.


If you fail to provide personal information

If you fail to provide certain information when requested, we may not be able to perform the contract we have entered with you, or we may be prevented from complying with our legal obligations.

Change of purpose

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal information for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal information without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.



We process special categories of personal information and information relating to criminal convictions: with your explicit written consent or of the processing is necessary for the establishment, exercise or defence of legal claims. We can use your personal information in this way to carry out our contractual obligations. We have in place appropriate policies and safeguards which we are required by law to maintain when processing such data. Where we have identified that it is required we carry out data protection impact assessments in order to mitigate any risk.



We may have to share your data with third parties, including third-parties and insurers to fulfil our contractual responsibilities to you or where we have another legitimate interest to do so. We require third parties to respect the security of your data and to treat it in accordance with the law. If we do, you can expect a similar degree of protection in respect of your personal information.


” Third parties” includes service providers from whom we obtain medical opinions, legal opinions or other relevant information to facilitate pursuing a legal claim.


The following third-party service providers process personal information about you for the following purposes: Gp (medical records) Hospitals (medical records) HMRC (wage details) Police (accident information, records)


How secure is my information with third-party service providers and other entities in our group?

All our third-party service providers and other entities in the group are required to take appropriate security measures to protect your personal information in line with our policies. We do not allow our third-party service providers to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions.


Transferring information outside the EU

We do not anticipate transferring any personal information we collect about you outside the EU. If we do we will advise you.



 How long will you retain my information for?

 We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, insurance or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

The Company will retain your full file for a period is five years following any agreed settlement, court decree or the termination of the relationship for any other reason.


In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.



Your duty to inform us of changes

It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your relationship with us.


Your rights in connection with personal information


Under certain circumstances, by law you have the right to:


  1. Request access to your personal information (commonly known as a “data subject access request”).

  1. Request correction This enables you to have any incomplete or inaccurate information we hold about you corrected.

  1. Request erasure. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it.

  2. Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party).

  1. Request the restriction of processing of your personal information.

  1. Request the transfer of your personal information to another party when the information is stored in electronic form.

If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact Data protection compliance manager in writing.


No fee usually required

 You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.


What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.



 In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact DPCM. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.



[We have appointed a data protection compliance manager to oversee compliance with this privacy notice. If you have any questions about this privacy notice or how we handle your personal information, please contact the DPCM. You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.



We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantive changes updates. We may also notify you in other ways from time to time about the processing of your personal information.

 If you have any questions about this privacy notice, please contact DPCM Tracey Lefevre


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