If you feel dissatisfied with any aspect of our service, then in the first instance please contact firstname.lastname@example.org We will immediately carry out an independent investigation of your complaint and will provide a written response.
If we are unable to resolve your complaint to your satisfaction and you are an eligible complainant as defined by the Financial Conduct Authority, you will have recourse to the Financial Ombudsman Service. Details of the Financial Ombudsman Service are:-
The Financial Ombudsman Service
London E14 9SR